Abdoulaye Maiga IT Operations · Systems Administration · Infrastructure
Professional Experience

Experience & Leadership

Systems administration, IT operations, infrastructure, Microsoft cloud, cybersecurity, service delivery, and technical leadership across healthcare and nonprofit environments.

Professional Experience

System Administrator / IT Project Lead | District Health Care Services LLC

September 2023 - June 2025
  • Led infrastructure and systems operations with 99.9% uptime for a multi-site healthcare environment of 500+ users.
  • Directed full EPIC EMR implementation, coordinating 5+ vendors and stakeholders, delivering a HIPAA-compliant go-live with zero critical downtime.
  • Implemented MFA, firewall hardening, and RBAC to strengthen security posture and reduce risk exposure by approximately 40%.
  • Designed disaster recovery strategies achieving RTO under 4 hours.
  • Improved onboarding efficiency by 35% by optimizing endpoint management and access provisioning.
  • Increased help desk performance with 30% higher first-contact resolution and 25% faster ticket resolution.

IT Manager / Technology Analyst | Student Veterans of America

September 2014 - May 2023
  • Directed enterprise IT operations across infrastructure, cloud, cybersecurity, and applications.
  • Built and led a 10-person IT team, delivering 95% of projects on time and within budget.
  • Designed and implemented a NIST/ISO-aligned ISMS, reducing audit findings by 50%.
  • Developed 30+ standard operating procedures (SOPs), improving operational consistency and compliance readiness.
  • Managed a $500K+ IT budget, achieving 15-20% cost savings through vendor optimization.
  • Reduced MTTR by 40% through help desk process improvements.

Volunteer Technology Leadership

Volunteer IT Infrastructure & Google Workspace Administrator | Baobab Learning Center

June 2016 - Present
  • Provide volunteer IT leadership, infrastructure administration, and technical support for nonprofit operations in the U.S. and Mali.
  • Administer Google Workspace, including users, groups, permissions, Gmail, Drive, Docs, Sheets, Calendar, Meet, and shared collaboration resources.
  • Manage DNS, domain services, account provisioning, access administration, and troubleshooting for cloud and web services.
  • Built the organization’s original Wix website and completed its migration to WordPress, continuing to support website and domain administration.
  • Helped establish the Accounting and Communications functions, implementing shared documentation, spreadsheet workflows, collaboration tools, and operational processes.
  • Support nonprofit leadership, organizational development, fundraising initiatives, outreach, and stakeholder engagement in addition to core IT responsibilities.