Professional Experience
Experience & Leadership
IT Manager / Technology Analyst | Student Veterans of America
September 2014 - May 2023
- Directed enterprise IT operations across infrastructure, cloud, cybersecurity, and applications.
- Built and led a 10-person IT team, delivering 95% of projects on time and within budget.
- Designed and implemented a NIST/ISO-aligned ISMS, reducing audit findings by 50%.
- Developed 30+ standard operating procedures (SOPs), improving operational consistency and compliance readiness.
- Managed a $500K+ IT budget, achieving 15-20% cost savings through vendor optimization.
- Reduced MTTR by 40% through help desk process improvements.
System Administrator / IT Project Lead | District Health Care Services LLC
September 2023 - June 2025
- Led infrastructure and systems operations with 99.9% uptime for a multi-site healthcare environment of 500+ users.
- Directed full EPIC EMR implementation, coordinating 5+ vendors and stakeholders, delivering a HIPAA-compliant go-live with zero critical downtime.
- Implemented MFA, firewall hardening, and RBAC to strengthen security posture and reduce risk exposure by approximately 40%.
- Designed disaster recovery strategies achieving RTO under 4 hours.
- Improved onboarding efficiency by 35% by optimizing endpoint management and access provisioning.
- Increased help desk performance with 30% higher first-contact resolution and 25% faster ticket resolution.