Resume
IT operations and systems administration experience across infrastructure, Microsoft 365, cybersecurity, healthcare systems, service delivery, and modernization.
Abdoulaye Maiga
Professional Summary
IT operations and systems administration professional with 11+ years of experience across infrastructure, Microsoft cloud, cybersecurity, healthcare technology, service delivery, vendor coordination, and systems modernization in healthcare and nonprofit environments. Brings hands-on administration across Windows Server, identity, networking, endpoints, cloud services, virtualization, automation, SharePoint, security hardening, and complex troubleshooting, together with experience leading teams, projects, vendors, and operational improvement.
Operations & Technical Leadership Model
Combines hands-on systems administration and infrastructure operations with clear priorities, documentation, measurable service outcomes, risk awareness, vendor accountability, and team support. Maintains direct technical fluency to administer systems, troubleshoot high-impact issues, validate changes, automate repetitive work, and keep implementation decisions practical and supportable. Uses AI selectively as a productivity and analysis tool while retaining human review, testing, security controls, and accountability for final decisions.
Professional Experience
- Led infrastructure and systems operations with 99.9% uptime for a multi-site healthcare environment of 500+ users.
- Directed full EPIC EMR implementation, coordinating 5+ vendors and stakeholders, delivering a HIPAA-compliant go-live with zero critical downtime.
- Implemented MFA, firewall hardening, and RBAC to strengthen security posture and reduce risk exposure by approximately 40%.
- Designed disaster recovery strategies achieving RTO under 4 hours.
- Improved onboarding efficiency by 35% by optimizing endpoint management and access provisioning.
- Increased help desk performance with 30% higher first-contact resolution and 25% faster ticket resolution.
- Directed enterprise IT operations across infrastructure, cloud, cybersecurity, and applications.
- Built and led a 10-person IT team, delivering 95% of projects on time and within budget.
- Designed and implemented a NIST/ISO-aligned ISMS, reducing audit findings by 50%.
- Developed 30+ standard operating procedures (SOPs), improving operational consistency and compliance readiness.
- Managed a $500K+ IT budget, achieving 15-20% cost savings through vendor optimization.
- Reduced MTTR by 40% through help desk process improvements.
Volunteer Technology Leadership
- Provide volunteer IT leadership, infrastructure administration, and technical support for nonprofit operations in the U.S. and Mali.
- Administer Google Workspace, including users, groups, permissions, Gmail, Drive, Docs, Sheets, Calendar, Meet, and shared collaboration resources.
- Manage DNS, domain services, account provisioning, access administration, and troubleshooting for cloud and web services.
- Built the organization’s original Wix website and completed its migration to WordPress, continuing to support website and domain administration.
- Helped establish the Accounting and Communications functions, implementing shared documentation, spreadsheet workflows, collaboration tools, and operational processes.
- Support nonprofit leadership, organizational development, fundraising initiatives, outreach, and stakeholder engagement in addition to core IT responsibilities.
Selected Technology Portfolio
Designed and deployed a SharePoint Online digital workplace demonstrating enterprise information architecture, modern pages, PnP PowerShell automation, Teams governance, reusable page standards, and corporate digital-workplace workflows.
MICROSOFT 365 / SHAREPOINT | Deployed Portfolio Demo · Active Build
Healthcare systems modernization led through vendor coordination, infrastructure readiness, risk management, hands-on technical validation, and business continuity for a 500+ user environment.
HEALTHCARE IT / EPIC EMR | Completed - Production Go-Live
Enterprise IT operations modernization combining strategy, governance, service improvement, vendor accountability, resilience planning, and hands-on infrastructure engineering.
ENTERPRISE IT / INFRASTRUCTURE | Enterprise Operations Program
Cybersecurity and resilience program connecting executive risk governance with hands-on identity, firewall, infrastructure hardening, recovery, and operational controls.
CYBERSECURITY / GOVERNANCE | Security & Resilience Program
Improved IT support performance, onboarding, incident resolution, and service consistency across large user environments through process redesign and stronger operational practices.
IT SERVICE MANAGEMENT | Service Improvement Program
Established repeatable IT governance practices, developed 30+ SOPs, managed a $500K+ technology budget, and achieved significant savings through vendor and contract optimization.
IT GOVERNANCE / OPERATIONS | Operational Governance Program
A phased Microsoft 365 engineering lab documenting planned Entra ID, hybrid identity, Intune, endpoint enrollment, compliance, Conditional Access, BYOD, endpoint security and evidence-based testing.
MICROSOFT 365 / CLOUD LAB | Active Hands-On Portfolio
Applied data-analysis methods and generative AI as professional productivity tools for technical research, troubleshooting, scripting, documentation, analysis, and rapid prototyping.
DATA / AI WORKFLOWS | Active Professional Development
Hands-on enterprise modernization spanning segmented networking, least-privilege security, resilient storage and recovery, containerized application hosting, virtualization foundations, and validated IoT/LoRaWAN service continuity.
ENTERPRISE ARCHITECTURE / CYBERSECURITY / IOT | Active Hands-On Portfolio
Hands-on Raspberry Pi 5 edge engineering with verified 5 MP capture to SSD, segmented access, encrypted Restic backup and restoration, scheduled systemd operations, integrity testing, and a phased sensing and automation roadmap.
EDGE COMPUTING / IOT / SMART FARMING | Active Hands-On Portfolio · Core Recovery Validated
Private smart-farming technology initiative. Product identity, technical implementation, architecture, screenshots, and project assets are not publicly disclosed.
Confidential — generic portfolio alias only.
Certifications
Education
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M.S. Information Systems, Computer Security Management
B.S. Business, Management; Entrepreneurship & Technology Innovation