• Led infrastructure and systems operations with 99.9% uptime for a multi-site healthcare environment of 500+ users.
• Directed full EPIC EMR implementation, coordinating 5+ vendors and stakeholders, delivering a HIPAA-compliant go-live with zero critical downtime.
• Implemented MFA, firewall hardening, and RBAC to strengthen security posture and reduce risk exposure by approximately 40%.
• Designed disaster recovery strategies achieving RTO under 4 hours.
• Improved onboarding efficiency by 35% by optimizing endpoint management and access provisioning.
• Increased help desk performance with 30% higher first-contact resolution and 25% faster ticket resolution.

• Directed enterprise IT operations across infrastructure, cloud, cybersecurity, and applications.
• Built and led a 10-person IT team, delivering 95% of projects on time and within budget.
• Designed and implemented a NIST/ISO-aligned ISMS, reducing audit findings by 50%.
• Developed 30+ standard operating procedures (SOPs), improving operational consistency and compliance readiness.
• Managed a $500K+ IT budget, achieving 15-20% cost savings through vendor optimization.
• Reduced MTTR by 40% through help desk process improvements.

Designed and deployed a SharePoint Online digital workplace demonstrating enterprise information architecture, modern pages, PnP PowerShell automation, Teams governance, reusable page standards, and corporate digital-workplace workflows.

MICROSOFT 365 / SHAREPOINT | Deployed Portfolio Demo · Active Build

Led a multi-vendor EPIC EMR implementation and healthcare technology modernization initiative supporting a 500+ user environment, delivering a HIPAA-compliant go-live with zero critical downtime.

HEALTHCARE IT / EPIC EMR | Completed - Production Go-Live

Led enterprise infrastructure, cloud, systems, applications, and operational technology initiatives focused on reliability, scalability, service quality, and business continuity.

ENTERPRISE IT / INFRASTRUCTURE | Enterprise Operations Program

Implemented security controls, governance, and disaster-recovery improvements spanning MFA, RBAC, firewall hardening, NIST/ISO-aligned practices, HIPAA requirements, and business continuity.

CYBERSECURITY / GOVERNANCE | Security & Resilience Program

Improved IT support performance, onboarding, incident resolution, and service consistency across large user environments through process redesign and stronger operational practices.

IT SERVICE MANAGEMENT | Service Improvement Program

Established repeatable IT governance practices, developed 30+ SOPs, managed a $500K+ technology budget, and achieved significant savings through vendor and contract optimization.

IT GOVERNANCE / OPERATIONS | Operational Governance Program

Hands-on Microsoft 365 portfolio environment focused on identity administration, SharePoint Online, Teams governance, automation, security, and modern cloud-based IT operations.

MICROSOFT 365 / CLOUD LAB | Active Hands-On Portfolio

Applied data-analysis methods and generative AI as professional productivity tools for technical research, troubleshooting, scripting, documentation, analysis, and rapid prototyping.

DATA / AI WORKFLOWS | Active Professional Development

Private smart-farming technology initiative. Product identity, technical implementation, architecture, screenshots, and project assets are not publicly disclosed.

Confidential — generic portfolio alias only.