Overview
Developed operational governance practices connecting technology delivery, documentation, budgeting, vendor management, compliance, and organizational priorities.
Results
- Created more than 30 standard operating procedures to improve consistency and compliance readiness.
- Managed a $500K+ IT budget.
- Achieved approximately 15-20% cost savings through vendor optimization.
- Led a 10-person IT team and maintained strong project-delivery performance.
- Improved audit readiness through standardized operational and security processes.
Leadership Focus
Balanced cost management and governance with user experience, security, operational reliability, and business requirements.